In the majority of cases, product returns need to be initiated through the reseller from whom the AVIO device was originally purchased. It is important to ensure that the device is still covered under the standard two-year warranty period, unless the reseller has specified a different warranty duration.
When requesting a return, you will be required to contact the reseller directly and provide them with the original proof of purchase. Additionally, you should clearly explain the issue you are experiencing with the device in order to facilitate a smooth and efficient resolution process. This approach helps to ensure that your warranty rights are respected and that the reseller can manage the return or repair in accordance with their policies.