Issue description
Some customers can’t find the free trial, or they get an error when they try to download it.
Basic troubleshooting steps
Checklist:
- Get the trial from the Dante Virtual Soundcard compare page: Ready to buy?
- Make sure your computer is connected to the internet.
Advanced troubleshooting steps
Step 1: Request the trial from the compare page
Go to the Ready to buy? and choose the free trial option.
Step 2: Try a different web browser
If you get an error when you download the trial, try again in a different browser, such as Chrome, Edge, Firefox or Safari.
Step 3: Try a different computer
If the error comes back, try downloading the trial on a different computer.
Contact support
If you still have problems, contact Dante Support using our contact form. Please include:
- The email address you used to request the trial
- A screenshot of any error message
- Your operating system and web browser