On macOS 10.15, device fail-safe recovery using Dante Updater failed, with the message “Dante Updater cannot be opened because the developer cannot be verified”. Why is this?

On MacOS 10.15.7, you may run into issues where devices (including Brooklyn-based devices, Broadway-based devices, and PCIe cards) cannot be successfully recovered from fail-safe using Dante Updater. We released a fix for this issue in January 2021.

Audinate strongly recommends that you avoid MacOS 10.15.6 and 10.15.7 in production environments where fail-safe recovery may be required, or alternatively ensure there is availability of a backup computer running Windows, or an earlier version of MacOS.

Note. MacOS 10.15 is no longer a supported platform.