Apple Music may be in 'Windows Audio Session' playback mode. For compatibility with Dante Via, iTunes must be set to 'Direct Sound' playback mode. To change the Apple Music playback mode to Direct Sound:
- Open the Apple Music Preferences.
- Click the Playback tab.
- Change the selection for 'Play Audio Using' to 'Direct Sound', and click OK.
Then:
- Close Apple Music.
- Stop and close Dante Via.
- Open and start Dante Via.
- Open Apple Music and play some audio.
Apple Music should now appear in your Sources list, and audio should flow correctly.