If you encounter issues while making a payment, the following guidance can help explain common errors and steps you can take to resolve them.
PayPal Errors
Error: An unexpected error occurred, and we are not currently able to accept payment.
Issue: The transaction exceeded the card limit.
Resolution: Contact the bank that issues the card associated with your PayPal account.
Amazon Pay Errors
Error: An unexpected error occurred, and we are not currently able to accept payment.
Issue: The order amount is too high.
Resolution: Try a form of payment other than Amazon Pay.
Credit Card Errors
Error: This transaction has been declined. FastSpring did not receive a detailed decline reason.
Issue: A charge may be declined due to invalid credit card information, a restriction on the account because of suspicious activity, insufficient funds, or fraud-related reasons.
Resolution: Try a different form of payment or contact your bank for more information. If needed, send us a message for assistance in completing your order.