Online purchases are processed by our payment partner, FastSpring. Your invoice is emailed to you when you place the order. Check your inbox and spam folder for an email from FastSpring or Audinate.
Find your orders
- Sign in on getdante.com.
- Go to Profile > Orders & Subscriptions
If you paid by bank transfer, we email the invoice and your licence details once the payment has been received and checked, usually 3 to 5 business days after you send it.
Request a copy of an invoice
Contact Support and include:
- Your order ID, which starts with AUDINATE
- The purchase date
- The email address used for the order
Change the details on an invoice
We can reissue an invoice with corrected details, such as your company name, address or VAT number. Contact Support with your order ID, the purchase date and the exact text you want changed or added.