If your email address has changed, for example because you've moved company or your old address no longer works, our Support team can update it for you. Your licences, subscriptions and training certifications stay on your account.
If you still have access to the old account, you can change your email address through the My Profile page.
How to request the change
- Contact Support, ideally from your current account email address.
- Tell us:
- The email address currently on your account
- The new email address you'd like to use
- We'll update your account and send a password reset link to your new address.
- Reset your password, then sign in with your new email.
If you can no longer access your old mailbox, let us know. We may ask for extra information, such as an order number or licence ID, to confirm the account is yours.