Your Dante certifications are linked to the email address of the Audinate account you used for the training. If you change jobs or stop using an email address, update your account on the main GetDante profile then on the training portal so you don't lose them.
If you can still sign in with your old email address
- Sign in to your GetDante account (not the training portal).
- Go to getdante.com/account/profile and change your email address.
- Contact Support to update the email address on the training portal so it will sync correctly.
- Once done, you have one login to the main GetDante account and training profile
Change the email on your main GetDante account, not in the training portal. Changing it, or deleting your account, in the training portal can create a second, empty training account, and your certifications will seem to disappear.
If you can no longer access your old email address
Contact Support and tell us:
- every email address you may have used for Dante training, for example at previous employers
- the email address you want to use now
- your certificate ID, if you have a copy of a certificate
We can only search our records by email address, not by name or company, so include every address you might have used.
My certifications disappeared after I changed my email
Sometimes a step in the email update doesn't complete, so the training portal doesn't pick up your certifications. Contact Support with your old and new email addresses and we'll fix it for you.
Good to know
- Certifications can't be transferred from one person's account to another.
- Certificates from the 1st Edition of the Dante Certification Program are no longer active. If you only hold 1st Edition certificates, take the current courses at getdante.com/certify. They're free.