FAQs

What happens at the end of the Dante Director Beta?
How can I return my device to unmanaged mode?
I have a device on my network that does not have 4.x firmware. Can I use Dante Director?
I need to update my Dante-enabled firmware to get it to work with Dante Director, but I’m stuck. Can you help?
Why isn’t Dante Controller connecting to Dante Director?
Dante Controller asked me to accept a fingerprint before connecting. How do I know if it’s valid?
Why can’t I see my devices in Dante Controller after they are enrolled in Dante Director?
What happens if my internet connection drops? Will I lose audio / video?
What is Dante Director?
Will my device configurations and subscriptions be lost when I enrol or unenroll in Dante Director?
How do I get started using Dante Director?
What URLs, IP addresses and ports are required by Dante Director?
How can I use my device in DDM after it has previously been enrolled in Dante Director?
What are the main differences in terms of features between Dante Director and Dante Domain Manager?
Can I change my Dante Director subscription plan to use more devices?
I can’t access Dante Director using Dante Controller. ( "policy error: Check username and password")
Does device redundancy work in Dante Director?
Does Dante Director support ‘High Availability’?
Does Dante Director support integrate with third-party services?
What clocking options are supported in Dante Director?
What do I need to use Dante Director?
Does Dante Director support PTP V2?
How do I enroll devices in Dante Director?
My devices “disappeared” from Dante Controller after enrolled in Dante Director
How can I check the Dante Director server status?
How many devices can I manage with Dante Director?
Can I route audio and video across Sites in Dante Director?
Can I use API Keys to access data through the Dante Managed API?
I am running both DVS and Via on the same machine - can I enroll them both in Dante Director?
I can’t see my devices in Dante Director after adding them with Dante Controller.
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