FAQs

Payment Declined : What to do?
Entering A VAT Code During Checkout
How to request for Tax or VAT/GST Refund
How to Update Details on the Invoice?
How do I cancel my subscription?
How do I update my billing information or payment method?
Can I request for a Refund?
How long does it take for a wire payment to be processed?
Unexpected Charge : Additional charge on statement beyond order amount
I have tax exempt status, how can I exclude tax from my purchase?
It looks like I need an account to make purchases in Dante Activator. How can I create one?
How can I pay for my purchases?
My different devices have different upgrade options. Why is this?
What if my device breaks? Can I get a refund or transfer my channels?
What happens if my device is wiped or reset? Can I recover my purchased channels?
Submit a Support Ticket