If Dante Controller can see your devices but Dante Updater can't, or an update keeps failing, work through these checks.
1. macOS: allow Local Network access
Go to System Settings > Privacy & Security > Local Network and make sure Dante Updater is turned on. Then quit Dante Updater and open it again.
2. Use the same network interface as Dante Controller
Dante Updater has to use the network port your Dante devices are connected to. Turn off Wi-Fi and any other network connections you don't need, then try again.
3. Check your firewall and security software
Temporarily turn off the firewall, VPN and any security or endpoint software, update the device, then turn them back on.
4. Devices listed under "Contact manufacturer"
Some devices can't be updated with Dante Updater. Their firmware comes from the device manufacturer, so contact them for the right update file and instructions. You can also ignore update notifications unless you need a fix or a new feature, since Dante works across firmware versions.
Still not working?
In Dante Updater, open the menu in the top-right corner and choose Save system logs. Then contact Support with the logs, your Dante Controller and Dante Updater versions, the device model and the exact error message.