Dante software purchases are generally non-refundable, and a license can't be exchanged for a different product once it's been activated. Depending on what happened, we may still be able to help, so contact Support as soon as you notice the mistake, before you activate the license.
I bought it on the wrong account
We can move the license or subscription to the right account. To protect your purchase, the request must come from the email address of the account the license was bought on. The account you’re moving it to must already be a getdante.com account. If it isn’t, create one before you contact us.
Contact Support from the original account’s email address with:
- the email address of the account it should be on
- the license ID or order number
I bought the same thing twice
Contact Support with both order numbers. If one license hasn't been used, we'll review it.
I bought the wrong product
Contact Support with your order number and what you meant to buy. If the license has already been activated, we can't exchange it, but it stays on your account for you to use.
See also Can I request a refund?